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TNERC plans circuit court
- Consumers need not travel long distances for simple problems
The Tamil Nadu Electricity Regulatory
Commission is considering making the electricity ombudsman in the State
a “Circuit Court” so that consumers do not have to travel long
distances for simple problems, secretary of the Tamil Nadu Electricity
Regulatory Commission R. Balasubramanian told ‘The Hindu’ in Coimbatore
on Friday February 26, 2010.
Forum
Complaints related to new service connection, billing, replacement of
meter, shifting of service or meter, name transfer, change of tariff
and response to complaints were handled by the Consumer Grievances
Redressal Forum. The State had 39 such forums. The forums had to
dispose of the cases received by them within 60 days.
Ombudsman
Consumers could appeal to the ombudsman either against the forum or if
the forum does not dispose of the case within 60 days. The ombudsman
settled the cases in three months.
The ombudsman received 75 appeals so far this year and, except one, all
the cases were settled. Mr. Balasubramanian explained that in general,
electricity consumer problems were mainly related to theft of energy,
unauthorised use of power, and grievance regarding services.
Source: The
Hindu
