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Mobile Phone: Emerging channel for service delivery
Today “Mobile Phone” has not been limited as communication tool to send and get text and voice messages. It has emerged as a strongest technology to bridge digital divide between urban haves and rural have not. Within two decades of its launch in India, mobile phone has reached at remote rural hamlet despite the much known hurdles like lack of connectivity and electricity and low level of literacy. In the other side, it has created lakhs of direct and indirect job opportunities for youths.
In the second phase of the development, it has emerged as a delivery channel for different kind of services and now anyone can transfer amount from one bank account to another using their mobile phone. Government and private agencies have also started using “Mobile Phone” to deliver citizen and business services to common man. Recently, Reserve Bank of India has allowed commercial banks to provide banking services on mobile phone, whereas Government of India has approved the “Framework for delivering financial services through mobile phone” developed by Inter-ministerial group. After the launch of 3G technologies in India (that is going to be available for common use by the end of 2010), users will be able to access health, educational, agricultural, infotainment services on their mobile phone.
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m-Governance in India
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People using mobile financial services | ||
